This Privacy Policy explains how OSMANS (“we”, “us”) collects, uses and protects your personal information when you visit this website, contact us or place an order. Last updated: 26 September 2026.

1. Who We Are

OSMANS is a gem and jewellery business established in 1973, located at 25 Osmans Bldg, Dickmans Road, Colombo 4, Sri lanka. You can reach us by email at shehan@osmans1973.com or by phone on +94 77 0362 055.

2. Information We Collect

  • Order details: your name, billing and delivery address, phone number, email address, preferred contact method (phone, WhatsApp or email), any order notes you add, and the items you order.
  • Account details: if you create an account, your username, email address and password (stored in encrypted form), along with your order history.
  • Enquiries: the name, email address and message you send us through the contact form, by email, phone or WhatsApp.
  • Technical information: basic information your browser sends when you visit the website, such as your IP address, browser type and the pages you view.

We do not take payments on this website and never ask you to enter card or bank details online. Payment is arranged directly with our team after you place an order.

3. How We Use Your Information

  • To receive your order and contact you to confirm it and arrange payment and delivery.
  • To deliver your items and provide invoices, receipts and after-sales support, including exchanges under our Terms & Conditions.
  • To reply to your enquiries.
  • To manage your account, if you have one.
  • To keep the website secure and working properly, and to meet our legal and accounting obligations.

We only send you marketing messages if you have asked us to, and you can opt out at any time.

4. Sharing Your Information

We do not sell or rent your personal information. We only share it where necessary:

  • With delivery or courier services, so they can deliver your order.
  • With the service providers that host and run this website and send our emails, who may only use your information to provide their service to us.
  • Where we are required to by law, or to protect our rights, customers or business.

5. Cookies

This website uses cookies that are needed for it to work, for example to remember the items in your shopping cart and to keep you signed in to your account. Some pages also show content from Google, such as Google Maps on our contact page, customer reviews and web fonts. When these load, Google may collect information such as your IP address and set its own cookies, in line with Google’s Privacy Policy. You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.

6. How Long We Keep Your Information

  • Order records and invoices are kept for as long as required for accounting, tax and legal purposes.
  • Enquiries are kept for as long as needed to answer them and handle any follow-up.
  • Account details are kept until you ask us to close your account.

7. Keeping Your Information Safe

We take reasonable technical and organisational steps to protect your personal information from loss, misuse and unauthorised access. Only staff who need your information to handle your order or enquiry can see it.

8. Your Rights

Under the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka, you have rights over your personal information. You can ask us to:

  • Give you a copy of the personal information we hold about you.
  • Correct information that is wrong or incomplete.
  • Delete your information, where we are not required to keep it by law.
  • Stop using your information for a particular purpose, or withdraw consent you have given.

To make a request, contact us at shehan@osmans1973.com or on +94 77 0362 055. We may need to confirm your identity before we act on your request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: shehan@osmans1973.com
Phone: +94 77 0362 055
Address: 25 Osmans Bldg, Dickmans Road, Colombo 4, Sri lanka

OSMANS
Established 1973